Welcome to www.petssuppliers.com (“Our Site”), operated by PetSuppliers (“We,” “Us,” or “Our”). These Terms and Conditions (“Terms”) govern your access and use of Our Site, including any purchases you make. By using Our Site or placing an order, you agree to these Terms. If you do not agree, please do not use Our Site.
1. About Us
Our Site, www.petssuppliers.com, is an online store owned and operated by PetSuppliers. We specialize in selling pet products, accessories, and related supplies. For any questions or support, please contact us via the contact form on Our Site or email sales@petssuppliers.com.
2. Using Our Site
- Eligibility: Our Site is intended for personal, non-commercial use unless otherwise agreed. You must be at least 18 years old to place an order.
- Account Security: Certain features (e.g., order tracking) require an account. Keep your login information confidential. You are responsible for all activity under your account.
- Prohibited Conduct: You agree not to misuse Our Site, including unauthorized access, spamming, or uploading illegal content. We reserve the right to suspend or block access for violations.
3. Orders and Acceptance
- Placing an Order: When you submit an order, you make an offer to purchase. We confirm acceptance via email, at which point a binding contract is formed.
- Stock Availability: All products are subject to availability. If an item is out of stock, we will inform you promptly and refund any payments made.
- Errors and Omissions: We strive for accuracy in product descriptions and pricing. However, in cases of obvious errors (e.g., a €500 product listed as €5), we reserve the right to cancel orders before dispatch.
4. Pricing & Payment
- Prices: Displayed in EUR, inclusive of VAT where applicable. Shipping costs are additional unless otherwise stated—please review these at checkout.
- Payment Methods: We accept major credit/debit cards, PayPal, SEPA transfers, and OpenBanking via secure payment processors. Full payment is required at checkout.
- Price Changes: Prices may change at any time, but confirmed orders will remain at the agreed price.
5. Shipping & Delivery
- Shipping Destinations: We ship within the EU and UK. Available shipping options are shown at checkout.
- Dispatch Time: We aim to dispatch orders within 2-3 business days. Delivery times are estimates and may be affected by carriers or unforeseen events such as weather.
- Risk Transfer: Risk passes to you upon delivery. Please inspect your items immediately and report any damages within 48 hours (see Section 6).
6. Refund and Returns Policy
6.1 Cancellation Rights
Under EU Consumer Contracts Regulations, you have the right to cancel most orders within 14 days of receiving your items, for any reason.
- How to Cancel: Notify us within 14 days of delivery via sales@petssuppliers.com or Our Site’s contact form.
- Returning Items: Return the product unused, in original packaging, with all tags intact within 14 days of cancellation notification. You are responsible for return shipping costs unless otherwise stated.
- Refunds: We will refund your payment (excluding original shipping fees) within 14 days of receiving the returned items. For faulty or incorrect items, we cover return shipping costs.
6.2 Faulty, Damaged, or Incorrect Items
- Reporting: Report issues within 30 days of delivery.
- Options: Choose a refund, replacement, or repair (subject to availability).
- Process: Contact us at sales@petssuppliers.com with photos and details. We will provide a prepaid return label and process your request within 14 days of item receipt.
- Exclusions: Damage caused by misuse, normal wear, or failure to follow care instructions is not covered.
6.3 Non-Returnable Items
Certain products cannot be returned unless faulty, including:
- Personalized or custom-made items
- Perishable goods (e.g., pet food, supplements)
- Sealed hygiene-sensitive products opened after delivery (e.g., pet grooming tools)
6.4 Refund Process
Refunds will be issued to the original payment method within 14 days of receiving the returned goods (or proof of return shipping for cancellations). We will notify you once processed.
6.5 Your Responsibilities
Please package returns securely to prevent damage. Keep proof of postage as we cannot be responsible for lost returns without it.
7. Product Warranties
All products come with a 1-year manufacturer’s warranty against defects unless otherwise stated. This covers repair or replacement but excludes damage from misuse or normal wear and tear.
For warranty claims, contact us at sales@petssuppliers.com with proof of purchase. We will liaise with the manufacturer and keep you informed.
8. Our Liability
- We are not liable for indirect or consequential losses such as lost time or profits due to delays or non-delivery.
- Our maximum liability is limited to the purchase price of the product.
- Products comply with applicable legal standards; please use them responsibly and according to instructions.
- These Terms do not affect your statutory consumer rights.
9. Intellectual Property
All content on Our Site—including images, text, logos, and designs—is owned by PetSuppliers or licensors. You may browse and share links but cannot reproduce, copy, or use materials without permission.
10. Changes & Termination
We may update these Terms or Our Site at any time. Changes take effect immediately upon posting. Continued use after updates signifies acceptance.
We reserve the right to refuse service or cancel orders for reasons including fraud or stock errors, issuing refunds where applicable.
11. Force Majeure
We are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, strikes). We will notify you and strive to resolve issues promptly.
12. Governing Law
These Terms are governed by EU law. Any disputes will be resolved in EU courts. Your local consumer rights remain unaffected.
13. Contact Us
Questions, concerns, or requests? Please email sales@petssuppliers.com or use the contact form on Our Site. We are here to help and will respond promptly.
PetSuppliers
www.petssuppliers.com